Before using the Oshi Tech Support Service, the customer must first complete the registration form. This involves giving user contact information such as First and Last name, E-mail address, Postal address, etc. Oshi Tech Support will use your contact details to contact you regarding the product and/or services you have requested. This consists of renewal/re-registration notifications, special offers, and surveys on improving our service.
If user purchases a plan by Oshi Tech Support, we will collect credit card information, and other payment information necessary to complete a payment from user. Oshi Tech Support may use a third party to process and verify credit cards for billing purposes. This entails we share user name, credit card number, expiration date and billing address with the credit card processing company. When processing a payment transaction, Oshi Tech Support will also obtain information regarding the amount of the payment and other transaction data. We may transfer or disclose this payment information to a third party only to the extent necessary in order to complete the payment processing.
Computer System Information
a. Subscriber Computer - We may also seek information related to your computer. This may include: information about the make and model of your computer and/or any computer hardware, software or peripherals attached to it, date of purchase and type of computer, identification number of your computer, condition of the computer and the application if reporting a fault occurrence and during diagnostics, system and registry data about software installations and hardware configurations, and error tracking files. Generally, this information is required to offer personalized technical support to you, and to help us update our support tools and augment our supported products list.
b. Remote Access - While requesting support you may request for the problem to be resolved by taking control of your computer. Oshi Tech Support uses qualified utilities which allow user to grant control of user computer to an Expert remotely over the Internet, so that the Expert can diagnose or correct problems. Experts are not allowed to use the Remote Access software until and unless they have received adequate training in its use, and user have consented to grant control. Furthermore, Experts will not use Remote Access tools to collect sensitive or confidential information stored on user computer or network, deliberately destroy information on user computer or network, or cause user to experience system problems.
A cookie is a message given to a web browser by a web server. The browser stores the message in a text file. The main idea of cookies is to identify users and possibly prepare customized web pages for them. Usage of a cookie is in no way linked to any personally identifiable information while on our site and cannot violate the privacy of our customers.
Live Help Session Records
Oshi Tech Support reserves the right to monitor on-line and off-line sessions between user and a Tech Support Executive for quality control of the service provided to the customer by Tech Support Executive. Moreover, we may record on-line and off-line sessions conducted on the Web site for user reference and to assist in resolution of disputes and/or potential complaints. The session records will also be used to improve the service, build a support knowledge base, and/or conduct internal market research. Session record data will, however, not be correlated with personally identifiable data about individual customers.
We use IP addresses to analyze trends, track user movement, administer the site, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
Contests and Surveys
From time-to-time our site requests information from user via surveys or contests. Participation in these surveys or contests is entirely voluntary and user therefore, has a choice whether or not to divulge this information. Information requested may include contact information such as name and shipping address, and demographic information such as zip code. Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
In order for this Web site to properly accomplish its obligation to our customers, it is necessary for us to supplement the information we receive with information from Third party sources.
- Hotmail Support
- Network Setup / Support
- Operating System Support
- Windows Vista Support
- Windows7 Support
- Linux SetUp & Suport
- PC Setup & Optimization
- Support for PC Speed Up
- Slow Computer Help
- PC Software Support
- PC Security Support
- Printer Installation Support
- Support for Virus Removal
- Wi-fi Setup Support
- Internet Troubleshooting
Lauren Southall - United Kingdom
Just wanted to thank you so much for being so helpful yesterday. I called the number not knowing what to expect or what kind of help I would get and could not be happier with the outcome, when I felt like no one else could help. I was told every step of the way what was going on and how it was going to be fixed and what was wrong with my computer. Everything is great today and my computer feels so safe. Thank you to Monu, he saved me! Will definitely be contacting you again if anything else goes wrong., Lauren Southall
Steve Hartland - United Kingdom
Dear Abhineet Singh, On the 1st October 2012, I was very thankful for the very professional help when 2 PC's were hacked at my home. I found your service to be excellent and thank the Lord that you acted promptly enough to save us great loss and misery. Thank you.
Tom Hinds - United Kingdom
Thank you for fixing my problem, and the kind way your experts spoke to me ,it was a pleasure,i will recommend your company to all my friends. Thks, Tom HINDS
Phillip - United Kingdom
I was facing problems with my Slow PC but now its Fine Through Oshi Tech Support
Smith - United Kingdom
Excellent work. Thanks to Oshi Tech Support for its excellent Technical Support
John - United Kingdom
Perfect Service. I am very much satisfied with the support provided by Oshi Tech Support
Martha- United Kingdom
I am satisfied with the Online help by Oshi Tech Support
Louis- United Kingdom
Better Solution Through Oshi Tech Support
Jelly- United Kingdom
i am really impressed and appreciate with your useful web Site. keep it up. thanks Oshi Tech Support.